Debit Card Protection Information
To combat debit card fraud, your ATM and debit card transactions are monitored – day and night. Our high-tech solution protects your accounts using state-of-the-art intelligence technology and skilled fraud experts. If suspicious transactions are detected, a fraud specialist will attempt to contact you right away. Your card will be disabled immediately if fraud is confirmed. If you aren’t available, your card will be assigned a special “watch” status until we know all is well.
However, occasionally it is necessary to block signature-based transactions in other states, foreign countries, or at various merchant locations where fraudulent activity is prevalent. We take these preventive actions very seriously in order to protect your funds. We apologize for any inconvenience this may cause, but assure you that this action is taken to protect you and your account. If you experience difficulty using your card for a signature-based transaction, please try the PIN option using the keypad and entering your PIN number.
If you are planning to travel and anticipate using your debit card, please let us know. We will try to limit any interruption to your debit card service. It is important to have an alternative method of payment when you travel (credit card) for emergency situations. Be sure your contact information, including your cell phone number, is up to date and on file so that we may reach you if necessary.
To protect yourself, it is important to monitor your bank accounts for unusual transactions regularly. Please notify us immediately if you suspect any fraudulent activity. During normal business hours call (701) 852-3711 or 1-800-688-2584. For after-hours reporting call 1-800-237-8990.