Frequently Asked Questions

You’ll need a government-issued photo ID, Social Security number, and basic contact information. Additional documents may be required depending on the type of account.

Visit any branch or contact us and we’ll help you move your accounts, direct deposits, and automatic payments.

Yes. A parent or guardian can open an account jointly with a minor.

Select “Enroll” from the online banking login and follow the prompts. Once enrolled, you can download our mobile app for smartphone access.

Use the “Forgot Password” link on the login page. You may be asked to verify your identity for security.

This feature allows you to deposit checks using the mobile app by taking photos of the front and back of the check.

Some transactions require additional verification or processing time. Pending status typically resolves once the review is complete.

Call our 24-hour card assistance line or contact your local branch immediately to report the card and request a replacement.

Call Us

• Call us at 1-800-688-2584 to request a Stop Payment.
• There is a fee.
• You will need the check number, amount of check, date written and payee name.

Mail your payments to our central processing address. If unsure, contact your branch to confirm the correct address.

JTWROS stands for “Joint Tenants With Right of Survivorship,” meaning two or more people jointly own the account, and ownership transfers to the surviving party if one owner passes away.

Contact us immediately. We’ll secure your account, review recent activity, and guide you through any next steps.

Federal regulations require financial institutions to collect information on individuals who own or control a business. This helps prevent financial crimes and ensures transparency.

Our routing number is 091310440.

Deposits typically follow standard availability timelines, but some items may require additional review. Contact your branch for details.

Visit your branch so we can verify your information and provide a replacement or guidance.

Visit our Locations page for an up-to-date list of branches and surcharge-free ATMs.

Some locations offer coin services. Contact your nearest branch to confirm availability.

Hours vary by location. View our Locations page for current hours for your specific branch.

Sizes vary by branch. Contact your local branch for availability and annual rental fees.

Safe Deposit Boxes are accessible during the branch’s regular lobby hours.

Our Trust Department provides administrative and fiduciary services, including estate and trust oversight, investment management support, and long-term financial guidance.

Contact our Trust Department or visit any branch for an introduction to our team and services.

You can contact your local branch, call our customer support team, or send a secure message through online banking.

Many common forms are available through online banking or at any branch.