Introducing a new digital banking experience!
We’ve upgraded to a cleaner, simpler, more secure platform.
Download myFirstWestern Today!
So, what’s new?
- A modern, consistent look and feel across all your devices, simplifying how you manage your accounts and move money.
- A new mobile app with Touch or Face ID for enabled devices.
- A more personalized experience – arrange your Dashboard in a way that makes the most sense to you.
- Transaction Alerts: real-time transaction alerts delivered to your mobile device.
- Touch and Face ID for enabled devices.
- Two-Factor Authentication – A code will be delivered to you outside of the system to verify your identity. Check out the Quick Start Guide below for more information.
- Enhanced Card Controls: misplaced your debit card? You will now be able to temporarily disable your card while you look, and turn it back on once you find it. You can also report the card lost or stolen.
You’ll also be able to:
- View check images and e-statements, all from your mobile device.
- Add a payee to your Bill Pay account from your mobile device.
- Connect accounts at other financial institutions (Not all financial institutions are available).
- Add multiple profiles – access multiple online banking profiles from any device.
- Add notes, tags, or images such as receipts to your transactions.
Important Information to Enhance your Online Banking Experience
ALERTS: Any alerts established in the previous Online Banking system will not transfer to the new system. You may reestablish balance and transaction alerts in the new system beginning on October 6. When using our mobile app, you’ll need to enable notifications in order to receive alerts.
ACCOUNT HISTORY: 120 days of account history will transfer with the conversion, and your transaction history will build with continued activity. E-statements prior to 120 days will still be available for your reference in the Documents section.
MOBILE CHECK DEPOSIT: Mobile check deposits accounts will be available for immediate use on October 6, 2020. Cutoff time for mobile check deposits is
3:00 PM CST and funds are deposited within 1-2 business days. New mobile check deposit accounts require 1-2 days for approval.
TRANSACTIONS: On the home screen, the transaction list includes transactions from all of your accounts. You may view transactions from specific accounts by clicking on the account name.
SUPPRESSED ACCOUNTS: You may have accounts connected to your profile that were suppressed from your view in the previous system. These accounts will be viewable at the time of the upgrade. To suppress any of your accounts, click on the account you wish to suppress, select Settings, and turn off the button next to “Show in App.”
Please contact our Online Banking Team
*Mobile Banking requires a web-enabled phone that allows secure SSL traffic. Mobile service provider fees may apply.